Privacy Policy
Effective Date: 3/1/2026
1. Introduction
Welcome to Mocha EV ("we," "our," or "us"). We provide mobile electric vehicle (EV) charging services designed to assist drivers wherever they are. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information.
By using our services, website, or mobile application, you agree to the terms outlined in this policy.
2. Information We Collect
We collect information to provide reliable, safe, and efficient EV charging services.
a. Personal Information
- Name
- Phone number
- Email address
- Payment information (processed securely via third-party providers)
b. Location Data
- Real-time GPS location to dispatch charging units
- Location history related to service requests
c. Vehicle Information
- Vehicle make and model
- Battery level and charging requirements (if provided)
d. Usage Data
- Service request history
- App interactions
- Device and browser information
3. How We Use Your Information
We use your information to:
- Provide and fulfill mobile charging services
- Dispatch charging vehicles to your location
- Process payments and send receipts
- Communicate service updates and support
- Improve our services, reliability, and response times
- Prevent fraud and ensure safety
We do not sell your personal information.
4. Location Privacy & Safety
We understand that location data is sensitive. We:
- Only collect real-time location when needed for active service requests
- Limit access to authorized personnel and systems
- Do not track your location continuously without your consent
- Retain location data only as long as necessary for operational and legal purposes
5. Data Sharing
We may share information with:
a. Service Providers
- Payment processors
- Dispatch and logistics platforms
- Customer support tools
b. Legal Requirements
- When required by law, regulation, or legal process
c. Business Transfers
- In the event of a merger, acquisition, or asset sale
We require all third parties to safeguard your information.
6. Data Security
We implement industry-standard security measures, including:
- Encryption of sensitive data
- Secure servers and access controls
- Regular system monitoring
However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
You may request deletion of your data, subject to legal limitations.
8. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt out of certain data uses
To exercise these rights, contact us at: [email protected]
9. Cookies & Tracking Technologies
Our website and app may use cookies to:
- Improve user experience
- Analyze usage patterns
You can manage cookie preferences through your browser settings.
10. Children's Privacy
Our services are not intended for individuals under 13 (or applicable age in your jurisdiction). We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the effective date or providing direct notice.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Mocha EV
[email protected]
13. Key Consumer Assurances
We recognize common concerns around mobile EV charging services and commit to the following:
- Transparency: Clear communication about what data is collected and why
- Control: You decide when location tracking is active
- Security: Strong safeguards to protect your data
- Respect: No selling of personal data
- Reliability: Data is used solely to improve service delivery and safety
Your trust is essential to our mission of delivering convenient and reliable EV charging wherever you need it.